There are currently 8 Citizen Service Centers in Cyprus. In Greek, they are known as KEP – Κέντρο Εξυπηρέτησης του Πολίτη. The first was opened in Nicosia on 12th December 2005, and more opened in other areas over the next few years.
The aim of these Citizen’s Service Centre’s is to improve the structure and operation of the public service administration. They offer, from one point of contact, multiple services, using simplified and quick procedures.
Utilising modern technology you should in most cases be able to receive services immediately. Where a direct provision of the service is not possible, the center will undertake the whole process on your behalf.
This means that the center processes the documents, without the need for you to visit multiple government organizations. There is also a Pancyprian customer service number that you can call from all over Cyprus. Just dial 1434.
Services are provided on behalf of 6 government departments, although a few services may not be available at all Service Centers.
The government departments are:
- Road Transport Department
- Department of Social Insurance
- Grants and Allowances Service of the Ministry of Finance
- Civil Registry and Migration (services that are provided by District Administrations)
- Ministry of Health (medical card, European Health Insurance Card)
- Land and Surveys Department (copies of cadastral plans)
Using a Citizens Service Center
We visited a Citizens Service Center in Limassol to see how they operated. It seemed to be somewhat busy with mostly Cypriot inquirers.
Looking around, we noticed that all information booklets and leaflets are only available in Greek. However, the lady at the front desk was accommodating and spoke reasonably good English.
Although there was only one lady working the front desk, we did see around 12 staff behind the scenes, so one assume these places are always busy.
We recommend trying your local Citizens Service Center first, to save queuing at several government departments. Perhaps you could write to us and let us know how you got on, and if they provide a worthwhile service.
*Update July 2017: We have had several reasons over the past year to visit the citizen’s service center, and we can honestly say that they are swamped. However, they are accommodating and knowledgeable.
This is a far better way to deal with your official documents etc. rather than visiting the actual government departments. We also noted that most services could only be paid for in cash, not credit card.
Services Provided by the Centers
Below are examples of the services that the Centers say they provide to citizens:-
(I) Issuing of certificates and other documents
- Birth certificate
- Identity Card
- Permanent Residence certificate
- Driving license
- International driving license
- Motor vehicle immobilization
- Road tax license
- Social Insurance Contributions Record
- Certificates to those insured under the Social Insurance Scheme
- European Health Insurance Card
(II) Submission of applications for:
- Refugee identity card
- Registration in the electoral register/ change of residence address of electors
- Grants, allowances, benefits, and pensions, such as:
- Student grant
- Child allowance
- Mother allowance
- Sickness benefit
- Maternity allowance
- Marriage grant
- Maternity grant
- Employment Injury benefit
- Old age pension, social pension, invalidity pension, etc.
Internet access is provided to citizens visiting the Centres, so that they may search for information and submit, where possible, applications to government organizations via the internet.
Locations for Citizens Service Centres
Here are the addresses and contact details of all the Citizens Service Centres in Cyprus.
21 Spyrou Araouzou Street
George Seferi Street
Nicosia CSC 2
36 Makarios Avenue
Tel: 22419189 / 22419190
83 Eleftherias Street
Polis Chrysochous CSC
1 Evagoras Pallikarides Street
70 Arch. Makarios the 3rd Street
42 Spyrou Kyprianou Ave
62, Elefterios Venizelos Avenue
Tel: 26 822400